Microsoft Office is an essential part of our professional life. All of the important documents, files, presentations, and data are usually planned, written and secured in Microsoft office products such as Word, Powerpoint and Excel. Among multiple technical problems regarding Microsoft office, we often run into a common issue which is missing Office icons (aka […]

We have seen countless questions about screen resolution or graphics cards problems here at Boxaid remote tech support. Some font issues are hardware related and some are software related. Some are more annoying than others and some can be ignored. Sometimes you have a font issue that can be isolated to a specific application like […]

One of the most common online technical support issues we see at Boxaid are customers having wireless connection issues with a laptop. The laptop can be running any operating system which includes Windows flavors or Mac flavors. Wireless Internet connection problems come in many forms. They are often related or caused by the distance from […]

We deal with so many tech support issues at Boxaid on a daily basis. Sometimes it is a printer problem, sometimes it’s virus removal and sometimes it’s a slow computer. But hands down one of the most common questions we get is “Why does my computer keep freezing or crashing?” Unfortunately, there is no clear […]

If you have Microsoft Word, or the full Microsoft Office suite, loaded on your computer, you expect all your Word documents to open in a new document window. Whether you are typing a memo to the boss, drafting a complaint letter to your electricity supplier or working on a technical document, you need to control […]

At Boxaid we deal with countless Windows and Mac problems on a daily basis.  We do everything from our virus removal service to fixing peripheral problems with our remote computer repair.  But occasionally we run into a problem that is difficult to resolve and will share it with our blog readers.  This is a problem […]

Whether you are working out of your home or in the offices of a Fortune 500 company, a malfunctioning printer can bring your productivity to a standstill. We rely on our printers for everything from printing business documents to creating hard copies of our favorite family photographs. If your printer goes offline, you need to […]

Mac computers are easy to use, for the most part. But sometimes, things happen that can really turn that ease of use into “What do I do with this?” One of those things is when you unplug a USB storage device without ejecting it properly. Usually, you just get a quick warning message and things […]