At the end of every completed customer call the end user is given an optional survey to review our remote computer repair service. These comments, reviews and testimonials are completely unedited and from real customers. In addition, we give our customers the option of calling our toll free number and leaving us a voicemail that includes their personal remote support review so we can list it on this testimonials page. Click the links below to listen to our customers and what they think of our online computer repair service at BoxAid.
I used BoxAid.com on Sunday to have my home PC fixed remotely. “Jon” spent over five hours working on it and it still only cost me $89. I was anxious about doing this remotely but this company was really professional. (Unlike one place I contacted that wanted my credit card information before they would even discuss the problem or provide any pricing. Jon explained that if I had any additional concerns to email him and he would reconnect. I did have one issue and we set a time for a later date and he fixed that too. I am very comfortable recommending Boxaid to everyone.
Fantastic concept and super service. BoxAid is the real deal. The tech that I had–Jonathan–performed exactly as advertised, and then some. He understood my problems, connected up my computer, and then within about 2 hours cleaned up a pretty messy bunch of viruses, etc. It’s also amazing to actually see them work on your computer screen. For software issues, an on-line repair service is absolutely the way to go—-there is simply no need to physically take your computer anywhere. And the fixed price concept gives complete assurance that this is a repairable matter at a reasonable cost. And if you want a very knowledgeable tech to work with—Jonathan is the man to ask for. This service is pretty amazing!!
As the former director of customer service for Northwest Airlines, I want you to know that you could not have a better tech/customer service rep than Christopher. He took the time and effort to explain, reassure, resolve, and take proactive steps to help with my problem. Your company is extremely fortunate to have an employee like Christopher. Not only will I seek him out again, but I will recommend your company every chance I get. Thanks for making what could have been a disaster into a learning experience.
I was experiencing horribly slow performance on my old Dell Dimension E520. The technician from BoxAid was excellent in ruling out malware and advised me to upgrade the memory. He spent about 15 minutes with the PC, was highly professional and communicated clearly; no BS. He directed me to low cost sources of RAM which I bought and installed (about 15 min) and now the performance is great. Several other online remote tech support companies were ready to charge upwards of $249 to do deep cleaning of malware etc. BoxAid was upfront on their web site and on the phone about all of this.
These guys are the REAL DEAL! Jonathon just spent (Well I won’t tell you how long) logged into my PC and fixed a problem that was well beyond my expertise at a ridiculously small price. I have finally found my go to guys for PC problems that are out of my wheel house. 5 Stars doesn’t even start to tell the story. Compared to any other company I’ve tried, BoxAid has them all beat hands down.…
It’s hard to know where to begin when you’ve had such an extraordinary experience with a company, but I’ll do my best to express my sheer satisfaction with the service I received from Box Aid.
Your technician, Zack, was just exemplary. Period. From start to finish, he was the epitome of customer service…on every level. His extreme ability, knowledge and persistance in resolving what turned out to be an almost impossible task on my computer was more than I ever expected to receive and worth every single penny (and more) than I was charged for his time.
Add to his extreme capabilities a pleasant, trustworthy and overwhelmingly patient personality and it doesn’t get much better than this! He spent not only hours on addressing the problems on my computer, but answered a zillion questions that I had and was the same accommodating and personable man each and every time. In this day and age, it’s ridiculously hard to find people like Zack, who truly express their love for what they do in every aspect of their interaction with customers. He is a perfect example.
I’m sure your company is aware of what a treasure he is and I hope this message will reach the ears of someone who will commend and acknowledge him for not only a job well done, but for the true asset he is and the testament he brings to the reliability of your company.
All I can say is…THANK YOU, Zack. You are a rock star.
Have never left any feedback before. Jonathan at ext. 807 was unbelievable. I gave him a computer that was a disaster!. The virus had wiped out the files. He was compassionate in understanding my total ignorance of computers. He not only fixed the problem (that took hours), but was helpful in teaching me what to do to prevent the problem from occurring again. He is my new go to techie. Highly recommend not only for the outstanding skill and knowledge he has, but for time he spent to develop a solid customer relationship. Will recommend to others and will definitely be back for a tune up in 6 months or if I make more mistakes, sooner. Thanks again. Great employee. Treat him well.