At the end of every completed tech support call our customers have the option of calling in to leave a voicemail testimonial. These are completely unedited and optional. We know there are several tech support companies out there that create fake reviews which gives the remote tech support industry a bad name. Rest assured, you get to decide if these reviews are real or not. If you are still not sure, just Google “Boxaid reviews” and decide for yourself. Click the links below to listen to our customers and what they think of our online computer repair service at BoxAid.
Zack is the best !!!!! He spent hours attempting to fix my corrupted operating system (Vista). While he wasn’t able to salvage the system he was able to save all my files and install Windows 7 on the computer. His patience and understanding dealing with a non-computer literate person was amazing. My computer is running better than ever, all my files are back in place and I’m thrilled. Zack is a credit to your organization and a great guy. I’m recommending him ans your service to everyone I know.
These guys are the REAL DEAL! Jonathon just spent (Well I won’t tell you how long) logged into my PC and fixed a problem that was well beyond my expertise at a ridiculously small price. I have finally found my go to guys for PC problems that are out of my wheel house. 5 Stars doesn’t even start to tell the story. Compared to any other company I’ve tried, BoxAid has them all beat hands down.…
Just wanted to say thanks for the great service and excellent communication of your tech guy. I was especially impressed generally at how uncomplicated everything was from contact to payment. Saved me a lot of time and effort and all that whilst being the other side of the World! You should give attention to that part of your business as people are crying out for such support in Europe. Thanks I will be recommending you and using your services again! Though I hope not to have a Virus again soon lol.
Fantastic concept and super service. BoxAid is the real deal. The tech that I had–Jonathan–performed exactly as advertised, and then some. He understood my problems, connected up my computer, and then within about 2 hours cleaned up a pretty messy bunch of viruses, etc. It’s also amazing to actually see them work on your computer screen. For software issues, an on-line repair service is absolutely the way to go—-there is simply no need to physically take your computer anywhere. And the fixed price concept gives complete assurance that this is a repairable matter at a reasonable cost. And if you want a very knowledgeable tech to work with—Jonathan is the man to ask for. This service is pretty amazing!!
What a delight to work with your technician, Jonathan. He truly went above and beyond my expectations. I will certainly use your service again and will recommend you to everyone I know. My daughter and I will be calling back on Sunday for more help with another computer. I am so glad that your prices are reasonable and you do not require a long-term contract. I think this is a fair and responsible way to conduct your business. It makes my heart sing to know that there are still people who are so honest and knowledgeable to work with…….I appreciate the help and service I received more than words can express. Thank goodness I found you! Thank goodness for Jonathan!
I called Boxaid because after installing Window 10 on my wife’s computer couldn’t be fixed by Microsoft customer service. The problem was that she used Google Chrome, which worked fine for about a week to 10 days, then suddenly she could not change the “default” browser to Chrome. While I considered this an “Operation System” problem, e.g. Windows 10, they insisted that it was a Chrome problem. While I truly have no idea where the problem originated, I followed a suggestion by a good friend who suggested Boxaid. The individual who helped me at Boxaid was Jonathon. He took the time to step through the entire process which required a call back and total of about 40 minutes. After he solved my problem, I reached for my credit card. However, Jonathon refused to accept any enumeration. He said that my problem was common for people who used Windows 10 and wanted Google Chrome as their browser. “We don’t charge for things as simple as that!”. I wholeheartedly recommend Boxaid, and Jonathon in particular.
It’s hard to know where to begin when you’ve had such an extraordinary experience with a company, but I’ll do my best to express my sheer satisfaction with the service I received from Boxaid. Your technician, Zack, was just exemplary. Period. From start to finish, he was the epitome of customer service…on every level. His extreme ability, knowledge and persistence in resolving what turned out to be an almost impossible task on my computer was more than I ever expected to receive and worth every single penny (and more) than I was charged for his time. Add to his extreme capabilities a pleasant, trustworthy and overwhelmingly patient personality and it doesn’t get much better than this! He spent not only hours on addressing the problems on my computer, but answered a zillion questions that I had and was the same accommodating and personable man each and every time. In this day and age, it’s ridiculously hard to find people like Zack, who truly express their love for what they do in every aspect of their interaction with customers. He is a perfect example. I’m sure your company is aware of what a treasure he is and I hope this message will reach the ears of someone who will commend and acknowledge him for not only a job well done, but for the true asset he is and the testament he brings to the reliability of your company.
My laptop (Windows 10/8 nightmare) was just about function-less and I searched the internet for ratings of online computer tech support. I couldn’t find anyone with reviews more recent than 2014… after looking at dozens of Google pages on the topic, i was frustrated not to find what I needed. Then I became desperate. I just landed on the Boxaid web page by luck. I called. THIS IS WHERE YOU NEED TO GO FOR HELP! I was fortunate to reach Christopher. He was incredible. He calmly walked me through the remote connection, and immediately had a handle on the problem. This problem took over 4 hours to take care of. He lost me when my cell phone crashed, and was calm and resourceful in reconnecting. My computer came back to life, was working faster and he had cleared the problem and malware etc. Despite the LONG service time frame, all I was charged was the $89 fee that had been listed on the web page. You will feel that your information is secure, that you are dealing with smart professionals and you can be confident that they put customer satisfaction first. I plan to write a thank you to Christopher and mention that his interface with me was inspiring. This company is on a trajectory to success. It’s clear that the values that form its foundation are the best. You will feel that you have been embraced by competence, trust and integrity when working with BoxAid…. It deserves to be ahead of ALL other tech assistance services. AN incredible value for your money. No reservations. Deserves six stars.
OMG! This is as good as it gets! I am in my kitchen having a cup of tea while Boxaid is remotely removing a nasty malware infection from my laptop. (I am typing this on my iPad). I got infected yesterday when I mistyped a website, clicked enter and BAM! A robot-voice started threatening that it had access to all of my personal and banking information and demanding that I call a certain telephone number to regain access. I immediately shut the laptop down and unplugged it. I was tempted to bury it in the backyard, but, of course, I neglected to back up or save to the cloud all my documents and pictures. Those Bad guys had me by the hairs… So first thing this morning I started looking for computer repair and I saw Boxaid. On the one hand, I was suspicious about a remote business (Who are these people? Where do they live? How can I trust them?) on the other hand, all of my information may have been pirated by anonymous ne’er-do-wells. Believing that there are more good people than bad, I made the phone call to Boxaid: My faith in humanity is restored. The diagnostics were free…some malware they can get rid of, others need to be physically exorcised. “Luckily” it appears that I have a fixable type of virus. So far they have scanned 121,000 files and found 55 infections. And if they fix it, the charge is $89.95. They should change their name to “angels of mercy”.
Have never left any feedback before. Jonathan at ext. 807 was unbelievable. I gave him a computer that was a disaster!. The virus had wiped out the files. He was compassionate in understanding my total ignorance of computers. He not only fixed the problem (that took hours), but was helpful in teaching me what to do to prevent the problem from occurring again. He is my new go to techie. Highly recommend not only for the outstanding skill and knowledge he has, but for time he spent to develop a solid customer relationship. Will recommend to others and will definitely be back for a tune up in 6 months or if I make more mistakes, sooner. Thanks again. Great employee. Treat him well.