At the end of every completed customer call the end user is given an optional survey to review our remote computer repair service. These comments, reviews and testimonials are completely unedited and from real customers. In addition, we give our customers the option of calling our toll free number and leaving us a voicemail that includes their personal remote support review so we can list it on this testimonials page. Click the links below to listen to our customers and what they think of our online computer repair service at BoxAid.
I googled all of the remote tech support companies and researched the reviews for each of them. I finally decided to choose Boxaid based on the fact that they are based in the USA. My problem involved network sharing across Windows 7 and Windows 8.1 platforms. Jonathan with Boxaid solved all of my problems quickly and expertly. Originally we were working with two PC’s and the session was going so well, I expanded to include my other 3 PC’s. Another great thing with the service is that you pay nothing up front. The tech evaluates the problem and quotes a price. What a great way to do business!
The first time I used Boxaid I was extremely pleased. But it was the second time that really stands out for me. I thought I had acquired a new virus. It ended up being something completed unrelated and fairly harmless. I just didn’t know how to fix it. But Jonathan took the time to analyze it and run me through it, even sending me step-by-step instructions on how to to adjust my cookies. I offered to pay him for his services, but he refused. These folks are dedicated, not just to cleaning your computer of viruses, but to ensuring your complete satisfaction. This is one-stop shopping for me now…I won’t go anywhere else.
These guys are the REAL DEAL! Jonathon just spent (Well I won’t tell you how long) logged into my PC and fixed a problem that was well beyond my expertise at a ridiculously small price. I have finally found my go to guys for PC problems that are out of my wheel house. 5 Stars doesn’t even start to tell the story. Compared to any other company I’ve tried, BoxAid has them all beat hands down.…
Fantastic concept and super service. BoxAid is the real deal. The tech that I had–Jonathan–performed exactly as advertised, and then some. He understood my problems, connected up my computer, and then within about 2 hours cleaned up a pretty messy bunch of viruses, etc. It’s also amazing to actually see them work on your computer screen. For software issues, an on-line repair service is absolutely the way to go—-there is simply no need to physically take your computer anywhere. And the fixed price concept gives complete assurance that this is a repairable matter at a reasonable cost. And if you want a very knowledgeable tech to work with—Jonathan is the man to ask for. This service is pretty amazing!!
I had a computer problem where I could not access the internet. I called comcast and sat on the phone with them for hours and they couldnt help. I found Boxaid Remote Technical Support and was a bit skeptical at first because they had almost all 5 star reviews, but they are all well earned. Johnathan figured out in 5 minutes that it was an automatic update that windows had rolled out and a driver issue. He didn’t even charge me since it was such a quick fix. It seems like they can remote in and fix bigger issues. I recommend trying these guys out before you go haul your computer to some geek squad.
It’s hard to know where to begin when you’ve had such an extraordinary experience with a company, but I’ll do my best to express my sheer satisfaction with the service I received from Box Aid.
Your technician, Zack, was just exemplary. Period. From start to finish, he was the epitome of customer service…on every level. His extreme ability, knowledge and persistance in resolving what turned out to be an almost impossible task on my computer was more than I ever expected to receive and worth every single penny (and more) than I was charged for his time.
Add to his extreme capabilities a pleasant, trustworthy and overwhelmingly patient personality and it doesn’t get much better than this! He spent not only hours on addressing the problems on my computer, but answered a zillion questions that I had and was the same accommodating and personable man each and every time. In this day and age, it’s ridiculously hard to find people like Zack, who truly express their love for what they do in every aspect of their interaction with customers. He is a perfect example.
I’m sure your company is aware of what a treasure he is and I hope this message will reach the ears of someone who will commend and acknowledge him for not only a job well done, but for the true asset he is and the testament he brings to the reliability of your company.
All I can say is…THANK YOU, Zack. You are a rock star.
Have never left any feedback before. Jonathan at ext. 807 was unbelievable. I gave him a computer that was a disaster!. The virus had wiped out the files. He was compassionate in understanding my total ignorance of computers. He not only fixed the problem (that took hours), but was helpful in teaching me what to do to prevent the problem from occurring again. He is my new go to techie. Highly recommend not only for the outstanding skill and knowledge he has, but for time he spent to develop a solid customer relationship. Will recommend to others and will definitely be back for a tune up in 6 months or if I make more mistakes, sooner. Thanks again. Great employee. Treat him well.