Quick PC Repair

Fantastic concept and super service. BoxAid is the real deal. The tech that I had–Jonathan–performed exactly as advertised, and then some. He understood my problems, connected up my computer, and then within about 2 hours cleaned up a pretty messy bunch of viruses, etc. It’s also amazing to actually see them work on your computer screen. For software issues, an on-line repair service is absolutely the way to go—-there is simply no need to physically take your computer anywhere. And the fixed price concept gives complete assurance that this is a repairable matter at a reasonable cost. And if you want a very knowledgeable tech to work with—Jonathan is the man to ask for. This service is pretty amazing!!

Just wanted to say thanks for the great service and excellent communication of your tech guy. I was especially impressed generally at how uncomplicated everything was from contact to payment. Saved me a lot of time and effort and all that whilst being the other side of the World! You should give attention to that part of your business as people are crying out for such support in Europe. Thanks I will be recommending you and using your services again! Though I hope not to have a Virus again soon lol.

I had a serious problem with my computer where all of my data was removed by a malware problem.  I called Boxaid’s 800 number and was connected to Jonathon who was extremely helpful and knowledgeable about the problem.  He was very informative and took his time explaining the problems to me.  After his diagnosis, I gave him permission to take control of my computer.  He worked several hours on the problem and called me back a couple of times.  He also sent intermittent messages to let me know approximately how much longer it would take.  He is definitely a true computer professional and an asset to Boxaid.  Thank you, Jonathon!

As the former director of customer service for Northwest Airlines, I want you to know that you could not have a better tech/customer service rep than Christopher. He took the time and effort to explain, reassure, resolve, and take proactive steps to help with my problem. Your company is extremely fortunate to have an employee like Christopher. Not only will I seek him out again, but I will recommend your company every chance I get. Thanks for making what could have been a disaster into a learning experience.

After a week of progressively more problems with my computer it finally got completely messed up.  It would not even go through the start up process to get to the windows screen.  Called Boxaid.  Jonathan stepped me through the process of getting it started so he could control it remotely.  He ran a scan and found viruses and malware which he explained to me.  He told me it would be $89.95 which I would pay after he was done, and only if he could fix the problem which he was sure he could..  About 2 1/2 hours later he was done.  AMAZING.  My computer hasn’t worked this good since the day I took it out of the box.  Well worth the money. Boxaid, you guys are awesome!