Quick PC Repair

I had a computer problem where I could not access the internet. I called comcast and sat on the phone with them for hours and they couldnt help. I found Boxaid Remote Technical Support and was a bit skeptical at first because they had almost all 5 star reviews, but they are all well earned. Johnathan figured out in 5 minutes that it was an automatic update that windows had rolled out and a driver issue. He didn’t even charge me since it was such a quick fix. It seems like they can remote in and fix bigger issues. I recommend trying these guys out before you go haul your computer to some geek squad.

Hi there, I contacted Boxaid because my computer needed a check-up and repairs… So I chose Boxaid because I liked what I read about the way they did business, their prices and their policies. It is said that when something looks too good to be true it probably is…well not with Boxaid it is NOT. I got Jonathan who proceeded to ”diagnose” what was wrong with my laptop (it took hours) but this man NEVER gave up until my computer was purring like a content kitten… He was very polite, understanding and patient with a novice like me answering all my questions. Finally I had to change my browser and he is the only person on this Earth who could make me do that!!!! He is a sweetie and a computer Angel. I TOTALLY recommend him. Thanks Boxaid and Jonathan for making my life a whole lot easier.

I was experiencing horribly slow performance on my old Dell Dimension E520. The technician from BoxAid was excellent in ruling out malware and advised me to upgrade the memory. He spent about 15 minutes with the PC, was highly professional and communicated clearly; no BS. He directed me to low cost sources of RAM which I bought and installed (about 15 min) and now the performance is great. Several other online remote tech support companies were ready to charge upwards of $249 to do deep cleaning of malware etc. BoxAid was upfront on their web site and on the phone about all of this.

I had a serious problem with my computer where all of my data was removed by a malware problem.  I called Boxaid’s 800 number and was connected to Jonathon who was extremely helpful and knowledgeable about the problem.  He was very informative and took his time explaining the problems to me.  After his diagnosis, I gave him permission to take control of my computer.  He worked several hours on the problem and called me back a couple of times.  He also sent intermittent messages to let me know approximately how much longer it would take.  He is definitely a true computer professional and an asset to Boxaid.  Thank you, Jonathon!

The first time I used Boxaid I was extremely pleased.  But it was the second time that really stands out for me.  I thought I had acquired a new virus.  It ended up being something completed unrelated and fairly harmless.  I just didn’t know how to fix it.   But Jonathan took the time to analyze it  and run me through it, even sending me step-by-step instructions on how to to adjust my cookies. I offered to pay him for his services, but he refused.   These folks are dedicated, not just to cleaning your computer of viruses, but to ensuring your complete satisfaction.    This is one-stop shopping for me now…I won’t go anywhere else.