Quick PC Repair

I was experiencing horribly slow performance on my old Dell Dimension E520. The technician from BoxAid was excellent in ruling out malware and advised me to upgrade the memory. He spent about 15 minutes with the PC, was highly professional and communicated clearly; no BS. He directed me to low cost sources of RAM which I bought and installed (about 15 min) and now the performance is great. Several other online remote tech support companies were ready to charge upwards of $249 to do deep cleaning of malware etc. BoxAid was upfront on their web site and on the phone about all of this.

As the former director of customer service for Northwest Airlines, I want you to know that you could not have a better tech/customer service rep than Christopher. He took the time and effort to explain, reassure, resolve, and take proactive steps to help with my problem. Your company is extremely fortunate to have an employee like Christopher. Not only will I seek him out again, but I will recommend your company every chance I get. Thanks for making what could have been a disaster into a learning experience.

After a week of progressively more problems with my computer it finally got completely messed up.  It would not even go through the start up process to get to the windows screen.  Called Boxaid.  Jonathan stepped me through the process of getting it started so he could control it remotely.  He ran a scan and found viruses and malware which he explained to me.  He told me it would be $89.95 which I would pay after he was done, and only if he could fix the problem which he was sure he could..  About 2 1/2 hours later he was done.  AMAZING.  My computer hasn’t worked this good since the day I took it out of the box.  Well worth the money. Boxaid, you guys are awesome!

I googled all of the remote tech support companies and researched the reviews for each of them. I finally decided to choose Boxaid based on the fact that they are based in the USA. My problem involved network sharing across Windows 7 and Windows 8.1 platforms. Jonathan with Boxaid solved all of my problems quickly and expertly. Originally we were working with two PC’s and the session was going so well, I expanded to include my other 3 PC’s. Another great thing with the service is that you pay nothing up front. The tech evaluates the problem and quotes a price. What a great way to do business!

Just wanted to say thanks for the great service and excellent communication of your tech guy. I was especially impressed generally at how uncomplicated everything was from contact to payment. Saved me a lot of time and effort and all that whilst being the other side of the World! You should give attention to that part of your business as people are crying out for such support in Europe. Thanks I will be recommending you and using your services again! Though I hope not to have a Virus again soon lol.