Quick PC Repair

As the former director of customer service for Northwest Airlines, I want you to know that you could not have a better tech/customer service rep than Christopher. He took the time and effort to explain, reassure, resolve, and take proactive steps to help with my problem. Your company is extremely fortunate to have an employee like Christopher. Not only will I seek him out again, but I will recommend your company every chance I get. Thanks for making what could have been a disaster into a learning experience.

I was experiencing horribly slow performance on my old Dell Dimension E520. The technician from BoxAid was excellent in ruling out malware and advised me to upgrade the memory. He spent about 15 minutes with the PC, was highly professional and communicated clearly; no BS. He directed me to low cost sources of RAM which I bought and installed (about 15 min) and now the performance is great. Several other online remote tech support companies were ready to charge upwards of $249 to do deep cleaning of malware etc. BoxAid was upfront on their web site and on the phone about all of this.

Zack is the best !!!!! He spent hours attempting to fix my corrupted operating system (Vista). While he wasn’t able to salvage the system he was able to save all my files and install Windows 7 on the computer. His patience and understanding dealing with a non-computer literate person was amazing. My computer is running better than ever, all my files are back in place and I’m thrilled. Zack is a credit to your organization and a great guy. I’m recommending him ans your service to everyone I know.

Fantastic concept and super service. BoxAid is the real deal. The tech that I had–Jonathan–performed exactly as advertised, and then some. He understood my problems, connected up my computer, and then within about 2 hours cleaned up a pretty messy bunch of viruses, etc. It’s also amazing to actually see them work on your computer screen. For software issues, an on-line repair service is absolutely the way to go—-there is simply no need to physically take your computer anywhere. And the fixed price concept gives complete assurance that this is a repairable matter at a reasonable cost. And if you want a very knowledgeable tech to work with—Jonathan is the man to ask for. This service is pretty amazing!!

What a delight to work with your technician, Jonathan.  He truly went above and beyond my expectations.  I will certainly use your service again and will recommend you to everyone I know.  My daughter and I will be calling back on Sunday for more help with another computer.  I am so glad that your prices are reasonable and you do not require a long-term contract.  I think this is a fair and responsible way to conduct your business.  It makes my heart sing to know that there are still people who are so honest and knowledgeable to work with…….I appreciate the help and service I received more than words can express.  Thank goodness I found you!  Thank goodness for Jonathan!