Pricing

The first time I used Boxaid I was extremely pleased.  But it was the second time that really stands out for me.  I thought I had acquired a new virus.  It ended up being something completed unrelated and fairly harmless.  I just didn’t know how to fix it.   But Jonathan took the time to analyze it  and run me through it, even sending me step-by-step instructions on how to to adjust my cookies. I offered to pay him for his services, but he refused.   These folks are dedicated, not just to cleaning your computer of viruses, but to ensuring your complete satisfaction.    This is one-stop shopping for me now…I won’t go anywhere else.

As the former director of customer service for Northwest Airlines, I want you to know that you could not have a better tech/customer service rep than Christopher. He took the time and effort to explain, reassure, resolve, and take proactive steps to help with my problem. Your company is extremely fortunate to have an employee like Christopher. Not only will I seek him out again, but I will recommend your company every chance I get. Thanks for making what could have been a disaster into a learning experience.

I used BoxAid.com on Sunday to have my home PC fixed remotely. “Jon” spent over five hours working on it and it still only cost me $89. I was anxious about doing this remotely but this company was really professional. (Unlike one place I contacted that wanted my credit card information before they would even discuss the problem or provide any pricing.  Jon explained that if I had any additional concerns to email him and he would reconnect.  I did have one issue and we set a time for a later date and he fixed that too.  I am very comfortable recommending Boxaid to everyone.

Just wanted to say thanks for the great service and excellent communication of your tech guy. I was especially impressed generally at how uncomplicated everything was from contact to payment. Saved me a lot of time and effort and all that whilst being the other side of the World! You should give attention to that part of your business as people are crying out for such support in Europe. Thanks I will be recommending you and using your services again! Though I hope not to have a Virus again soon lol.

Fantastic concept and super service. BoxAid is the real deal. The tech that I had–Jonathan–performed exactly as advertised, and then some. He understood my problems, connected up my computer, and then within about 2 hours cleaned up a pretty messy bunch of viruses, etc. It’s also amazing to actually see them work on your computer screen. For software issues, an on-line repair service is absolutely the way to go—-there is simply no need to physically take your computer anywhere. And the fixed price concept gives complete assurance that this is a repairable matter at a reasonable cost. And if you want a very knowledgeable tech to work with—Jonathan is the man to ask for. This service is pretty amazing!!