If you are familiar with the concept of remote controlling a computer then this should be nothing new to you. We use a special piece of software depending on what kind of PC problem you have, that you download to your computer. The download is very small and quick. This allows us to connect to your computer securely as if we were sitting in front of it. There is no need for a technician to come to your home.  Most importantly, you still have the ultimate control over your computer.  You can sit there and watch us work making sure that your important data stays private.  If for any reason you want to disconnect our online tech support session, with one simple click you can disconnect the computer repair technician and it’s impossible for them to get back in to your PC.