How Online Tech Support Works
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How Our Online Tech Support Works
If you are familiar with the concept of remote controlling a computer then this should Boxaid’s online tech support should be easy to use. We use a special piece of remote software depending on what kind of PC problem you have, that you download to your computer. This allows us to connect to your computer securely as if we were sitting in front of it. There is no need for a technician to come to your home. Most importantly, you still have the ultimate control over your computer. You can sit there and watch us work making sure that your important data stays private. If for any reason you want to disconnect our online tech support session, with one simple click you can disconnect the computer repair technician and it’s impossible for them to get back in to your PC. Once we are done with your virtual tech support session, we remove our software and disconnect from your computer so we can not get back in to your computer again. Online tech support from home saves you the hassle of moving your computer to a store and lets us fix your computer from the comfort of your home or business.
Watch our video to learn how our tech support works
How We Connect to Your PC
Here is a quick rundown of how we connect to your computer remotely to repair it or remove malware. We use the best remote control software on the market which is LogMeIn. This program is used by major corporations and small businesses alike. It lets us fix your computer remotely and makes sure your data stays private.
Monitor Your PC Technician
One of our big beliefs at Boxaid is “the less software the better”. That means we don’t install unnecessary software on your computer that will slow it down after we disconnect. We make sure to remove all our tools and software. This also allows you to make sure that your privacy is not at risk after we disconnect from your computer after our online tech support session.