Dell, Lenovo or Apple Tech Support vs. Boxaid
When it comes to getting your computer fixed, our customers don’t have time to spend looking for the right tech support. Often we hit Google and do a quick search for residential tech support and hope that Google is omnipotent and returns the magic digits we are looking for. Sometimes it’s not that simple. In a worst case scenario we get a fake phone number for some scam tech support company that claims it can fix your computer but really has one single goal of bilking hard working consumers out of money. In a best case scenario you get a phone number for consumer technical support but not exactly for the product you are looking for. So here is a quick comparison of Dell, Lenovo, and Apple tech support vs. Boxaid.
Hardware Tech Support for PC or Mac
If your computer has something physically broken such as a hard drive or laptop screen then you need someone to physically open your computer and repair it. You can of course do this yourself but if its not part of your skill set you will probably need a technician to do the work for you. Your option is to to pack up your computer and take it to a store or have someone come to your home or business and perform the repair for you. Before you pay for anything, you need to check if your computer is still under warranty from the manufacturer.
Is Your Computer still Under Warranty?
If your computer is still under warranty from your manufacturer then it’s in your best interest to contact the original manufacturer and try to get it fixed for free. Big manufacturers like Dell, Lenovo (IBM) and Apple often come with a minimum of a one year hardware warranty at no additional charge when you buy your computer. If you chose to splurge and purchased an extended warranty then you may have a 3 year warranty on your laptop/desktop. So before you pay anything for hardware tech support, check with your manufacturers website to see if you are still covered under warranty. Visit the links below to see if your hardware is still covered by the manufacturer.
Dell Hardware Warranty Check – https://www.dell.com/support/home/us/en/04?app=warranty
Lenovo Hardware Warranty Check – https://pcsupport.lenovo.com/us/en/warrantylookup
Apple Hardware Warranty Check – https://checkcoverage.apple.com/
Common Hardware Problems that can be fixed include:
-Damaged pixels or cracked screens on laptop
-Failed hard drive that needs replacement
-Laptop battery that no longer holds a charge
-Failed power supply preventing PC from turning on
Online Technical Support from your PC Manufacturer
If your computer problem is not hardware related and you are able to get on the Internet then online PC tech support is always the way to go. Again your manufacturer may cover simple problems like driver issues or error messages at no cost to you if you are still under the original warranty. Companies like Dell, Lenovo and Apple do a great job of covering these basic problems under warranty at no cost. If your problem is something that has nothing to do with core functionality of the computer and you did not purchase a premium tech support level with the manufacturer then they are likely going to charge you for the repair.
Price will vary depending on your technical issue and range anywhere from $60 to as much as $200. The other negative, is large manufacturers will often outsource their online tech support teams to cheaper labor countries such as India or the Philippines. Of course at Boxaid we are 100% in the United States and never outsource our tech support experts. If the technical support problem you are having was not something that is part of the operating system such as a virus or malware then the vendor like Dell, Apple or Lenovo will definitely charge you for the virus removal which is often done remotely. Again, this cost for virus removal can range anywhere from $90 to $200.
|Remote Tech Support||Hardware Tech Support||Phone Number|
|Dell- Home Support Premium & Plus*||800-624-9896|
|Dell – Out of Warranty Tech Support||800-288-4410|
|Lenovo – General Tech Support*||877-453-6686|
|Apple – Per Incident Tech Support*||800-275-2273|
Dell Tech Support
Dell Tech Support has many options to choose from. It can be a little confusing. They offer business and home support. They offer onsite hardware repair and online tech support. Their pricing options are very unclear. They do not list pricing on their websites and require that you call one of their toll free numbers before they give you a price.
Lenovo Tech Support
We found the Lenovo general tech support to also be a bit mysterious. We called up and sat on hold for over 15 minutes and were told we needed to be transferred to consumer tech support. When we got their we were told we need to be transferred again. We finally got to the right department and they told us they recommend us bringing our computer in to a support center for repair. Digging on their website also did not show any pricing structure or a general estimate of how much their online tech support costs.
Apple Care Tech Support
Apple keeps everything simple. Clear pricing for tech support starts at $29 per incident with one single phone number to call. They obviously focus on Apple laptops and desktops and not Windows PCs. In general they offer solid warranties on their hardware as long as you are still covered.