Our Privacy Policy

At BoxAid we respect our customer's privacy. Because we know what it's like to lose your data, we make sure we protect it as well. This privacy policy applies to our online presence at boxaid.com. We do not offer physical consultation or conventional brick and mortar locations.

All data found on the boxaid.com website is subject to change without notice. We do not collect any visitor information that may identify a user's name, address or other pertinent information. We do not offer a mailing list on the site or an ability to track any user who simply views these pages. BoxAid may use cookies at any time to personalize a viewer's experience by customizing certain web pages or content.

When a call is made to our 855 number we will collect information such as name, billing address and credit card information for payment of services rendered. This data is not stored for future use and is discarded upon completion of the financial transaction. This data is not sold to third parties and is only processed by BoxAid employees not a third party billing agency. We take every precaution possible to secure your data and prevent identity theft and data loss.

Our Terms of Service

At BoxAid we take every precaution when working on your computer remotely. Before we make any changes to your computer we are aware of the risks of the changes and should we need to, we can revert back to a previous state. We also avoid making risky changes that would affect your operating system files or critical components of your computer such as drivers.

Even with these precautions in place there is always a risk of data loss especially in the case of viruses or hardware failure. That is why it is imperative for you, the end user, to make sure you have performed a backup recently of your critical data such as pictures, music, documents, and financial data. As a rule of thumb you should always backup this information to an external drive for safe keeping. This way your data is always safe, especially in the case of a natural disaster or permanent failure. If you are not backing up your data you must inform the technician working on your computer so they may take even further precautions.