Online PC Repair Reviews and Comparisons
Choosing an online computer repair company can be difficult. As mentioned on our page that covers How to Choose the Best Online Computer Company there are many factors to consider. Deciding if you want to take your computer into a physical store is usually the last thing anyone wants to do. Also many people do not feel comfortable giving their credit card up front to someone they don't know. Will you need a monthly membership so you can continue to call in with additional problems? Was the company reviewed by a reputable, independent source? We have done our best to do some of this leg work for you and included the chart below which covers some of the most popular options for online computer support. Feel free to visit the sites and make your own educated decision.
Tune Up |
Virus Removal |
Store Visit* |
Monthly Service Plan* |
Techs in the USA* |
Instant Repair* |
Credit Card Upfront* |
Software Upselling* |
Free Analysis* |
Membership Required* |
Reviewed by WSJ* |
Complaint
Board * | |
| BoxAid.com | $60 |
$90 |
No |
No |
Yes |
Yes |
No |
No |
Yes |
No |
Yes |
|
| GeekSquad | $100 |
$180 |
Yes |
Optional |
Yes |
No |
Yes |
Yes |
No |
No |
No |
|
| iYogi | $170 |
$170 |
No |
Yes |
India |
Yes |
Yes |
Yes |
No |
Yes |
No |
|
| Symantec | $130 |
$130 |
No |
Optional |
India |
Yes |
Yes |
Yes |
No |
Yes |
No |
|
| McAfee | $90 |
$90 |
No |
Optional |
India |
Yes |
Yes |
Yes |
No |
Yes |
No |
|
| support.com | $70 |
$100 |
No |
Yes |
Varies |
Yes |
Yes |
Yes |
No |
Yes |
No |
|
| geek-assist.com | $90 |
$90 |
No |
Optional |
India |
Yes |
Yes |
Yes |
Yes |
No |
No |
|
| askpcexperts.com | $199 |
$199 |
No |
Yes |
India |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
Store Visit - Some repair places require that you bring your computer into a physical store which means disconnecting it from your home.
Monthly Service Plan - Some services will try to convince you sign up for a monthly plan where you are charged every month on your credit card.
Techs in the USA - Many companies are based outside the USA, usually in India where labor is more affordable for the company.
Instant Repair - how quickly the tech can start working on your PC. If you are brining your PC to the store you may have to wait over 5 days.
Credit Card Upfront - Almost all companies will require your credit card information before any work is done on your computer (except BoxAid)
Software Upselling - Companies who charge lower prices will try to sell you additional software during your service where they recieve a commission.
Free Analysis - Many companies will charge you up front just to look at your PC and give you the diagnosis of what is wrong.
Membership Required - Many companies collect your personal information and make you establish a membership on their site before they fix your PC.
Reviewed by the Wall Street Journal - Many companies will create favorable testimonials and are not independently reviewed by a reputable source. You can view the Wall Street Journal PC Support article here.
Complaint Board
- This is a website where anyone can log a complaint against a company. This is not affiliated with us in any way. Use your own judgement when reading a complaint.
