BoxAid Careers

BoxAid is a leader in providing online technical support for the end user community across the United States. We employ technical experts that can adapt to any technical customer problem that can range from complex virus removal to more common computer problems. Working at BoxAid as an expert technician is both fulfilling and challenging offering the opportunity for excellent income potential. BoxAid employees are compensated per completed phone call not on an hourly rate like traditional technical support companies. Best of all, you do not have to punch a clock at BoxAid. You can work from the comfort of your own home office. You answer as many calls as you like per day and stop working at your own leisure. This means you can earn as little or as much as you like working for BoxAid. If you are interested in this exciting opportunity please send us your resume to career@boxaid.com and include what hours you are able to work. Please make sure you meet the requirements below before submitting your resume.

Your Office MUST Meet these Requirements:

You must have a quiet home office where you can work
You must have a land line with a headset where calls can be routed to you
You must have unlimited outbound calling on your land line to call people back anywhere in the United States or Canada
You must have a high speed reliable internet connection in your office
You mush have a newer computer that is dedicated to resolving BoxAid calls

Your Skills MUST Meet these Requirements:

You must be familiar with remote control tools like logmein, teamviewer, and VNC
You must have a professional and EASY TO UNDERSTAND phone voice
You must be a MASTER troubleshooter on Microsoft Windows XP, Vista, and Windows 7
You must have extensive Windows security knowledge
You must have EXTENSIVE knowledge about viruses, Trojans, malware, worms and how to clean them. You will have to explain this in DETAIL during your interview.
You must have extensive knowledge of how to speed up Windows by making startup tasks more efficient
You must be very good with drivers and software configuration including printer problems
In general you must be very technical and know how to answer the most common questions asked by novice users.